Refund policy

Return & Refund Policy

At Ornavera, we strive to deliver high-quality products and a seamless shopping experience. Please read our policy carefully before making a purchase.

No Returns
We do not accept returns on any products once they have been delivered. All sales are considered final.

Damaged or Defective Items
In the rare case that you receive a damaged or defective product, we are here to help. Instead of returns or refunds, we offer a replacement for the affected item.

To be eligible for a replacement:

• You must contact us within 48 hours of delivery
• Provide clear photos or videos showing the damage or defect
• The item must be unused and in its original packaging

Once your request is approved, we will arrange for a replacement of the same product at no additional cost.

No Refund Policy
We do not offer refunds under any circumstances, including:

• Change of mind
• Incorrect product selection by the customer
• Minor variations in color or design

Contact Us
For any issues or support, please reach out to us with your order details and proof of the issue.

By placing an order with Ornavera, you agree to the terms outlined in this policy.